7slots Privacy Policy for Malaysian Players

Introduction and Scope

This Privacy Policy applies to personal information processed when a user visits 7slots, creates or manages an account, communicates with support, participates in casino or sports activity, or requests a deposit or withdrawal. References to “you” and “your” mean the person using 7slots. References to “we”, “us”, “our” or “platform” mean 7slots and the relevant operating entity identified through the service.

7slots is intended for eligible adults aged 21 and above. The platform does not knowingly seek personal information from children or underage users. Where 7slots reasonably believes that a user does not meet the age requirement, access may be restricted while identity and age checks are completed.

This policy concerns the handling of personal information and does not determine whether online gambling is lawful in a particular location. Malaysian users remain responsible for understanding the legal requirements applicable to them.

Information 7slots May Collect

7slots may collect information supplied directly by you, generated through your use of the platform or received from verification, payment and security providers. The exact information depends on the services you access and the checks reasonably required for your account.

How Information Is Collected

7slots collects information when you enter account details, submit verification materials, request customer support, change account controls or complete a transaction. Information may also be generated automatically when you navigate 7slots, view an EPL or Liga Super Malaysia market, join a live dealer game or use security features.

Relevant records may be received from payment providers used for Maybank2u, CIMB Clicks, Public Bank online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX transactions. 7slots does not necessarily receive complete bank or e-wallet credentials. The information received depends on the provider, transaction type and required verification process.

Fraud prevention, identity verification and responsible gambling service providers may supply risk indicators or confirmation results. 7slots uses such information only for legitimate operational, safety and compliance purposes.

Purposes of Data Processing

7slots processes personal information where necessary to provide requested services, fulfil contractual responsibilities, protect legitimate operational interests, obtain valid consent where required or comply with applicable obligations.

• Creating, maintaining and securing a 7slots account.
• Confirming identity, age, payment ownership and account eligibility.
• Processing MYR deposits, withdrawals, adjustments and transaction reviews.
• Recording casino rounds, live dealer activity, sports bets and settlement outcomes.
• Detecting account duplication, fraud, collusion, chargebacks and unauthorised access.
• Applying deposit limits, cooling-off periods, self-exclusion and other responsible gambling controls.
• Answering support requests and resolving account or payment disputes.
• Improving 7slots reliability, navigation, mobile performance and service information.

Where promotional communication is permitted, 7slots may use contact preferences to provide information about relevant services. Users may change eligible marketing preferences, but essential account, security and legal notices may still be sent.

Account Verification and Payment Information

7slots may request documents or information to verify your identity, age, address, source of funds or ownership of a selected payment method. Verification helps prevent underage participation, identity misuse, unlawful transactions and unauthorised withdrawals.

Payment records may include the amount, currency, date, provider, transaction reference and processing result. Full card, online banking or e-wallet credentials should not be entered into an ordinary 7slots support message. Users should provide only the information requested through an approved verification process.

Transaction details may be retained where reasonably required to resolve payment disputes, investigate suspicious activity, satisfy record-keeping duties or protect 7slots and its users. Payment providers independently control information collected through their own systems.

Cookies and Device Information

7slots may use cookies and similar storage technologies to maintain sessions, remember settings, measure performance and identify potentially harmful activity. Essential cookies help the platform recognise a signed-in session, preserve security controls and provide requested functionality.

Performance records may show which 7slots pages load correctly, how users navigate between casino and sports areas, and whether a particular browser encounters an error. Such information supports technical improvements for users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and elsewhere.

Browser settings may allow you to block or remove cookies. However, disabling essential storage may prevent account login, security verification or other core 7slots features from working properly.

Disclosure and Service Providers

7slots does not disclose personal information without a legitimate operational, contractual, security or legal reason. Information may be provided to carefully selected organisations that support payment processing, identity checks, hosting, fraud prevention, customer support, game operation, sports settlement or responsible gambling controls.

Service providers are expected to handle information only for defined purposes and under appropriate confidentiality and security requirements. The information shared is limited where reasonably possible to what the provider needs to perform its assigned function.

7slots may also disclose information where necessary to investigate suspected crime, respond to a valid legal demand, enforce the Terms & Conditions, protect a user from harm or defend legal rights. Personal information is not sold merely because a user browses casino or sports content.

International Data Processing

The technical and operational services supporting 7slots may be located outside Malaysia. As a result, personal information may be processed in countries with privacy laws and regulatory arrangements that differ from those in Malaysia.

Where international processing occurs, 7slots seeks to use contractual, organisational or technical safeguards appropriate to the information and the service involved. International processing does not remove the security and confidentiality responsibilities described in this policy.

7slots does not claim that its international operations are regulated by the Malaysian government. Users should distinguish international operator arrangements from Malaysian legal or regulatory approval.

Data Security

7slots applies reasonable safeguards designed to protect personal information against accidental loss, unauthorised use, alteration, disclosure or destruction. Controls may include encrypted connections, access restrictions, authentication measures, activity monitoring and incident-response procedures.

No internet service can guarantee absolute security. Users also have an important role in protecting their information. A strong and unique 7slots password should be used, devices should be kept updated, and verification codes must never be shared. Any unexpected login or transaction should be reported promptly.

Where a personal data incident creates a material risk, 7slots will assess the event and take reasonable containment, investigation and notification steps in line with applicable requirements.

Data Retention

7slots retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including account operation, financial reconciliation, fraud prevention, dispute management, self-exclusion enforcement and compliance obligations.

Closing a 7slots account does not always result in immediate deletion. Certain identity, transaction, security and responsible gambling records may need to remain available after closure. For example, self-exclusion information may be retained to help prevent a restricted person from opening another account.

When information is no longer required, 7slots may delete it, anonymise it or place it beyond ordinary operational use, subject to technical and legal limitations.

User Rights and Privacy Choices

Subject to applicable law, verification and relevant exceptions, a user may ask 7slots to provide access to personal information, correct inaccurate details, explain processing activities or consider deletion, restriction or objection requests.

A request must contain enough information for 7slots to confirm the identity of the requester and locate the relevant records. Additional evidence may be required before account, identity or financial information is released. This protects users against fraudulent privacy requests.

Some requests may be limited where information must be retained for transaction records, fraud prevention, legal claims, self-exclusion enforcement or other overriding obligations. Where practical, 7slots will explain why a request cannot be completed in full.

Users may also manage eligible communication choices. Withdrawing promotional consent does not prevent 7slots from issuing essential notices about security, account status, payment reviews, policy changes or responsible gambling restrictions.

Policy Updates and Contact Us

7slots may revise this Privacy Policy to reflect changes in law, technology, security practices or platform operations. The updated version will state its effective date. Users should review this page periodically, particularly before providing new information or using a new 7slots service.

Privacy questions and eligible data requests may be directed to the website support email displayed in the footer. The email address is provided as plain text. A request should describe the relevant account and privacy concern without including passwords, complete payment credentials or unnecessary identification details.

7slots will review privacy requests in good faith and may ask for reasonable identity confirmation. Account support, payment disputes and general game questions may be handled separately from formal privacy requests.